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Do's & don'ts while traveling by metro

Keep yourself before yellow line before boarding (generally all platform have it).

Keep gap and distance from doors to allow other passengers to board the train.

If Station staff suggest something please follow the instructions.

Take care of your loose items like Saree, Dupatta, Dhoti and Bag etc. while boarding and de-boarding the train.

Take care of your Bag/Purse/Luggage/Mobile while traveling or waiting at metro stations.

Inform train operator in case any passenger/article stuck between train doors by pressing Passenger Emergency Alarm button/Handle.

Take care and keep eye on the children & infants while traveling with them.

Do not push co-passengers while boarding or de-boarding.

Do not make noise or play music openly in train and metro premise.

Do not fight with other passengers, if there is any issue get help from metro security.

Do not try to enter/exit when train doors are being close. better late than never.

Do not obstruct the closing of the train doors.

Show your metro smart card or token at the entry gate or exit gate for the opening of flaps.

Use of smart card gives you 10% discount on travel fee.

Please ensure that entry or exit with a travel smart card was followed by a valid the system. In case of mismatch penalty will be payable as per business rule of metro department.

Carrying token beyond exit gate is a punishable offence and attracts a fine or imprisonment.

The refund of unused token can be returned within 60 minutes of purchase from purchasing station only.

Let’s fight COVID-19, together!

Follow the protocol given below for a safe ride:

Wearing a MASK is mandatory for all passengers while in Metro premises.

Entry at stations only after hand sanitization and thermal screening.

Use a Smart Card for travel, which can be recharged digitally/online.

Social distancing norms to be followed while using lifts and escalators.

Passengers to sit on alternate seats in the train and while standing maintain appropriate distance.

Let people alight first and then board the train, the train will stop for extra time.

Carry all your belongings in hand or baggage during security frisking.

Passengers having temperature or symptoms of COVID-19 will not be permitted to travel.